CCTV Network · Incident Footage

CCTV Footage
Request

Accident, break-in, theft off your property, hijacking, or a suspect seen in your street — if it happened in our coverage area, our network of 300+ overview and ANPR cameras may have captured it. Submit a request below and our control room will check coverage at your incident location.

A SAPS case number is required for every request, whatever the incident. Reviews are charged at R500.00 excl. VAT per hour of footage reviewed — minimum one hour.

300+
Network Cameras
7 Days
Footage Retention
R500 / hr
Review Fee (Excl. VAT)
24/7
Control Room
Time Critical

Footage is only stored for 7 days. Camera recordings overwrite automatically on a rolling basis. Submit your request as soon as possible after the incident — if the footage has already been overwritten, it cannot be recovered.

How It Works

Four Steps to Your Footage

STEP 01

Submit Your Request

Complete the form below with your details, SAPS case number, what happened, the exact location using the map pin, and the time window we must review. No payment is taken at this stage.

STEP 02

Coverage Check

Our control room reviews your request and confirms whether we have cameras covering the incident location. You will receive a yes or no response by email.

STEP 03

Invoice & Payment

If we have coverage, an invoice is emailed to you via Xero for the review window you selected, at R500.00 excl. VAT per hour. Payment is due within 12 hours or the request lapses.

STEP 04

Review & Delivery

Once payment reflects, we secure the footage, then our operators review the window you specified and supply the relevant footage by download link. Clips are often short — sometimes seconds — and are supplied subject to our terms.

The Fee

What You’re Paying For

The fee covers a dedicated operator review of recorded footage across the relevant cameras and time window — a manual, time-intensive process carried out in our 24/7 control room.

Footage is charged by the hour. An operator has to watch every minute of the window you give us, across every relevant camera. A four-hour window is four times the work of a one-hour window, so it is priced accordingly: R500.00 excl. VAT per hour, minimum one hour. The tighter your window, the less you pay — so give us the narrowest window you are confident the incident falls inside.

You only pay if we confirm coverage. If we have no cameras near your incident location, you will be told at no charge.

Please note: confirmation of coverage means we have cameras in the area. It does not guarantee your specific incident was captured, is clearly visible, or that vehicles or persons are identifiable. The fee is for the review service itself and is non-refundable once the review begins.

What you receive may be short. We supply the footage relevant to your incident — not the whole window. A suspect crossing frame or a vehicle passing a camera may only be visible for ten or fifteen seconds. Sometimes it is a minute or two. Occasionally there is nothing usable at all. You are paying for the hours our operators spend looking, not for the length of the clip they find.

Fee Breakdown
R500.00
Excl. VAT, per hour reviewed
R575.00 incl. VAT · minimum 1 hour
What that works out to
1 hour (minimum)R 575.00
2 hoursR 1 150.00
3 hoursR 1 725.00
4 hoursR 2 300.00
  • R500.00 excl. VAT per hour of footage reviewed
  • Minimum charge: one hour
  • Part-hours are rounded up to the next full hour
  • Invoiced via Xero only after coverage is confirmed
  • 12-hour payment window from invoice issue
  • VAT invoice issued — VAT No. 4290314196
Request Form

Submit Your Footage Request

SECTION 01

Your Details

Required for verification and lawful release of footage (POPIA).
Coverage confirmation and the Xero invoice will be sent to this address.
SECTION 02

Incident Details

A valid SAPS case number is required before any request can be processed. Requests without a case number will not be reviewed.

The case number given to you when you reported the incident.
We verify case numbers with the station before releasing footage.
Footage older than 7 days has been overwritten and cannot be retrieved.
Review Window

Tell us the window of time we must review. An operator watches every minute of it, so the narrower your window, the less you pay. Charged at R500.00 excl. VAT per hour, minimum one hour, part-hours rounded up.

Earliest the incident could have happened.
Latest the incident could have happened.
Calculated from your window, rounded up.
Enter a window above to see your fee—
VAT @ 15%—
Estimated total incl. VAT—

Estimate only. Payable only if we confirm camera coverage — your Xero invoice will confirm the final amount.

SECTION 03

Incident Location

TAP OR CLICK THE MAP TO DROP A PIN ON THE EXACT INCIDENT LOCATION *
Fills in automatically when you drop the pin — correct it if it’s not quite right.
SECTION 04

What We’re Looking For

Select an incident type in Section 02 and the right questions will appear here.

Your own timestamps let us narrow the window, which lowers what you pay.
SECTION 05

Terms & Conditions

1. The Service

Homeland Security SA (Pty) Ltd (registration 2021/951307/07, PSIRA 4404022) (“Homeland”) offers a footage review service in terms of which, on receipt of a valid request and payment of the prescribed fee, Homeland will review recorded footage from cameras on its network for the time window and location specified in the request.

2. No Guarantee of Footage

Confirmation of camera coverage means only that Homeland operates or has access to cameras in the general vicinity of the specified location. It is not a representation or warranty that the incident was captured, that any recording is of usable quality, that vehicles, registration plates or persons are identifiable, or that footage will assist the requester in any claim or proceeding. Camera angle, obstructions, lighting, weather, distance and equipment condition all affect what is recorded.

3. Fees & Payment

The fee is calculated at R500.00 excluding VAT (R575.00 including VAT at 15%) per hour, or part thereof, of the review window specified by the requester, subject to a minimum charge of one (1) hour. Part-hours are rounded up to the next full hour. By way of example, a review window from 14:00 to 16:00 is two (2) hours and is charged at R1 000.00 excluding VAT (R1 150.00 including VAT); a window from 14:00 to 16:30 is rounded up to three (3) hours.

The fee is charged per review window and covers the review of all relevant cameras across that window. Where the requester later expands the review window, or where the window supplied proves inaccurate and a wider window must be reviewed, the additional hours will be quoted and invoiced separately and no work will be undertaken on those additional hours until payment is received.

The fee is only invoiced after Homeland confirms coverage. Invoices are issued via Xero to the email address provided and are payable within twelve (12) hours of issue. If payment does not reflect within this window, the request lapses automatically and Homeland is under no obligation to preserve or review any footage. Homeland accepts no liability for footage overwritten before payment is received or before a request is submitted.

4. No Refunds

The fee is charged for the review service itself — the operator time and resources required to search and review recordings — and not for the delivery of any particular footage or outcome. The fee is strictly non-refundable once the review has commenced, including where no footage of the incident is found, where footage is of poor quality, or where footage cannot lawfully be released to the requester.

5. What Is Supplied

Homeland supplies only the portion of footage which, in its reasonable opinion, is relevant to the reported incident. The relevant footage may be very short. Depending on what the cameras captured, the requester may receive only a few seconds of footage, or a clip of a minute or two, and in some cases nothing at all. A vehicle or person passing a camera may be in frame for a matter of seconds.

The fee is charged for the operator time spent reviewing the specified window, and bears no relationship to the length, quality or usefulness of any clip ultimately supplied. No refund or reduction of the fee will be made on the basis that the footage supplied is short, is of limited use, or does not show what the requester hoped it would show. Homeland does not supply raw or continuous footage for the whole review window, and is not obliged to supply footage of any minimum duration.

Footage is ordinarily supplied by secure download link in a standard video format. Homeland retains sole discretion as to format and method of delivery.

6. Footage Retention

Recordings are retained on a rolling basis for approximately seven (7) days, after which they are automatically and permanently overwritten. Homeland has no obligation to preserve footage in the absence of a submitted request, confirmed coverage and payment received in full within the payment window.

Once payment reflects, Homeland will use reasonable endeavours to secure a copy of the footage falling within the specified review window so that it is not lost to the ordinary overwrite cycle. This obligation extends only to the window specified by the requester and only to footage which has not already been overwritten at the time payment reflects. Delay by the requester in submitting a request, or in making payment within the twelve (12) hour window, may result in the footage being permanently lost, and Homeland accepts no liability in that event.

7. Release of Footage & POPIA

Footage may contain the personal information of third parties and is processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Homeland may, in its sole discretion: release footage directly to the South African Police Service, the requester’s insurer or attorney rather than to the requester personally; redact or obscure the identities of uninvolved third parties; and decline to release footage where release would in Homeland’s view be unlawful or improper. A valid SAPS case number, together with the name of the station at which the case was opened, is required for all requests without exception, whatever the nature of the incident. Homeland may verify the case number directly with the station named, and may decline the request and retain the fee where the case number cannot be verified, is not valid, or does not correspond to the incident described. Provision of a false case number or false information is a criminal offence and will be reported.

8. Requester’s Warranties

The requester warrants that all information supplied is true, accurate and complete; that they are the person identified in the request or are duly authorised to act on that person’s behalf; and that the footage is sought for a lawful purpose connected to the reported incident.

9. Turnaround

Once the footage window has been secured in terms of clause 6, the review itself is conducted on a best-effort basis, ordinarily within 3–5 business days of payment reflecting. Securing the footage is not dependent on the review being completed, and the ordinary seven (7) day overwrite cycle does not apply to footage already secured. Turnaround timelines are indicative only and do not constitute a term of the agreement.

10. Limitation of Liability

To the maximum extent permitted by law, Homeland shall not be liable for any indirect, special or consequential loss or damage of any nature arising from or in connection with this service, including loss arising from the absence, quality or content of footage. Homeland’s total aggregate liability arising from any request shall in all circumstances be limited to the fee actually paid for that request.

11. General

This service is not an emergency service — in an emergency call 087 238 2900 or 10111. These terms constitute the entire agreement in respect of the service, are governed by the laws of the Republic of South Africa, and prevail over any conflicting terms. Homeland may amend these terms at any time; the version published at the time of submission applies to a request. Nothing in these terms excludes rights which cannot lawfully be excluded under the Consumer Protection Act 68 of 2008.

Please complete all required fields marked with *, set your review window, drop a pin on the map, and accept the Terms & Conditions.

NO PAYMENT IS TAKEN NOW. Your request is emailed to our control room for a coverage check. If confirmed, your Xero invoice follows by email at R500.00 EXCL. VAT PER HOUR OF THE WINDOW YOU SELECTED.

✓

Request Received

Thank you — your footage request has been submitted to our control room. We will check camera coverage at your incident location and respond to your email address shortly.

If coverage is confirmed, your invoice will follow via Xero at R500.00 excl. VAT per hour of the review window you selected. Remember: payment is due within 12 hours of the invoice being issued.